Website and Sales Terms

1. About this website

This website describes the shop and the product categories we carry. It is not a live stock list and does not show prices. Nothing on it is an offer to sell. Photographs and descriptions are for general guidance; sizes, finishes, brands and availability vary.

2. Enquiries

To ask whether we have something, message us on WhatsApp. Tell us the item — a photograph is often quickest — the quantity, and whether you need delivery. We will confirm what we have and what it costs.

3. How an order is made

An order exists only once we confirm it. Your message asking for goods is a request, not an order: we may not have the item, or may not be able to supply it.

An order is agreed when we send you a message confirming:

• the products and quantities
• that they are available
• the final price, including any applicable VAT
• any delivery arrangement and charge
• the expected timing
• any payment required before we prepare the order

Until we send that confirmation, nothing is reserved.

4. Prices and VAT

Prices are quoted for each order on WhatsApp, because they depend on quantity, brand and availability. The price we confirm is the price you pay. Any VAT that applies is already included in that confirmed final price — you will not be asked for extra VAT afterwards.

5. Payment

We accept payment by the methods we confirm with you at the time of the order. For larger orders we may ask for payment, or part of it, before we prepare or deliver the goods. If so, we will tell you the amount and the method on WhatsApp before the order is agreed, so you can decide before you commit.

Payment arrangements may be confirmed through WhatsApp messages, but WhatsApp itself does not process the payment. Do not send bank-card details through WhatsApp.

6. Receipts and tax invoices

You receive a receipt or a tax invoice for your purchase. Please keep it — it is your proof of purchase for returns and for warranty claims.

7. Delivery

Delivery is available for orders of OMR 50 or more, to Samail, Fanja and Lizeg.

Before we agree the order, we will confirm on WhatsApp whether we can deliver to your location and the expected timing. Any applicable delivery charge will be confirmed on WhatsApp before the order is agreed.

Timing depends on whether the goods are in stock. Where something has to be brought in, we will tell you the expected wait. We do not offer a guaranteed same-day service, and any timing we give is our best estimate.

8. Checking and changing your order

When we send you the confirmation message, please read it. If the product, the quantity, the delivery address or any other detail is wrong, contact us on WhatsApp straight away. Corrections can be made before the goods are dispatched or delivered.

If you want to cancel an order, contact us promptly on WhatsApp. We will confirm what is possible, based on the status of your order, the terms we confirmed with you before it was accepted, and applicable consumer law.

9. Returns and exchanges — change of mind

If you simply chose the wrong item, you can return or exchange it within 14 days of purchase, provided it is unopened and unused. We may ask to see your receipt or invoice as proof of purchase.

This is our own returns policy, offered as a convenience. It is separate from your legal rights in section 10, and it does not affect or limit them.

10. Goods that are faulty, damaged or not what you ordered

This section stands separately from section 9. The conditions in section 9 do not apply to it.

If goods reach you damaged, defective, or materially different from what we confirmed — or if we supplied the wrong item — tell us as soon as you can on WhatsApp. These situations are handled under applicable Omani consumer law, which can include replacement or refund where the law provides for it.

We may need to inspect the goods first. This section does not cover damage caused by misuse or by improper installation after delivery.

11. Manufacturer warranties

Some products come with a warranty from their manufacturer. Not every product carries one.

If you think a product you bought from us is covered, message us on WhatsApp with your proof of purchase and we will check the warranty process that applies to that product. The manufacturer sets the terms of its own warranty.

A manufacturer's warranty is in addition to your rights under Omani law and does not replace them.

12. Complaints

Send your complaint on WhatsApp with the item concerned, a description or photograph of the problem, and your receipt or invoice number if available. We will review it and respond through WhatsApp.

13. Our responsibility

We are responsible for supplying the goods we have agreed to supply, and for meeting our obligations under these terms and under Omani law.

We are not responsible for loss caused by improper storage, handling, installation or misuse, or by work carried out by third parties, except where Omani law provides otherwise.

Nothing in these terms limits any liability that cannot be limited under Omani law.

14. Law and courts

These terms are governed by the laws of the Sultanate of Oman, and any dispute arising from them goes to the Omani courts.

15. Questions

Message us on WhatsApp on +968 9439 7333 with any question about these terms, an order, a delivery, a return or a warranty.